iLumio case study:
Atlantis The Palm, Dubai

Atlantis, The Palm have chosen iLumio as one
of the most comprehensive and advanced guest
digital platforms to improve their standards and
guest experience.

Fill in the form and get
more information about
iLumio solutions for
Atlantis, The Palm!

Atlantis, The Palm:
where luxurious travel
meet mobile technologies


1,539 rooms


17 hectares of water park


23 restaurants

Project scope and business goals

The project entailed the development of two different iLumio products:
iLumio Mobile app & iLumio wayfinding Interactive KIOSK

Goals for iLumio Mobile app & iLumio wayfinding Interactive KIOSK:

Mobile app

  • allows for easy navigation from point to point across the large resort
  • empowers guests to plan their activities and subscribe to events in a personalized calendar
  • promotes in-app selling services (in-room dining & housekeeping requests)
  • enables 24h real-time live-chat with a concierge
  • facilities booking rooms directly from mobile app

Project scope and business goals

The project entailed the development of two different iLumio products:
iLumio Mobile app & iLumio wayfinding Interactive KIOSK

Goals for iLumio Mobile app & iLumio wayfinding Interactive KIOSK:

Wayfinding interactive kiosk

  • The team at Atlantis, The Palm wanted to provide a rich user experience and synergise it with other guest facing technologies
  • iLumio designed new software for existing hardware, offered easily editable content and added new shops and points of interest to the interactive map

Which functionalities are available for:

iLumio Mobile app

24h real-time live-chat with a concierge

iLumio Mobile app

hotel events stay calendar with subscribing options

iLumio Mobile app

info pages (with gallery) about hotel and surroundings: restaurant, wellness, waterpark, shops, nightlife

iLumio Mobile app

ordering room service (breakfast/meals to apartment) and housekeeping request

iLumio Mobile app

shops/stores – orders with app purchase

iLumio wayfinding Interactive KIOSK

interactive digital map with point to point navigation

iLumio wayfinding Interactive KIOSK

up to date weather forecast
for the upcoming days

iLumio wayfinding Interactive KIOSK

restaurant description complete
with photo gallery

iLumio wayfinding Interactive KIOSK

hotel info pages with photo gallery

iLumio wayfinding Interactive KIOSK

hotel event calendar
including all attractions
offered by the hotel

iLumio wayfinding Interactive KIOSK

hotel attractions, surrounding map

Configure 100% of content and scope of iLumio Mobile app and iLumio wayfinding Interactive KIOSK in one iLumio CMS

Plan, manage and execute marketing campaigns

Manage all reservations requested by the Guests

Plan, manage and verify room services quality

Selling with the application (meals, purchasing
in shops, housekeeping services)

Atlantis, The Palm
cooperation with Ailleron:

Atlantis The Palm, Dubai welcomes millions of visitors each year and invests in our people and technology to deliver memorable guest experiences that exceed their expectations.

The iLumio Mobile app greatly improved the guest experience in our resort by offering key services in a comprehensive and easy to use mobile app. The app is a key feature of our CRM strategy and we look forward to further expanding our mobile app functionality in collaboration with Ailleron.

Declan Kilcourse
Director of CRM, Atlantis, The Palm

Download
Atlantis, The Palm
case study

The aim was to create mobile application
for stay management and interactive system
to navigate/event planning:

  • providing one CMS for management and two different systems
    in the hotel with remote content management and screening
    of device status
  • creating a world-class system and mobile app for covering the entire
    guest life cycle for iOS and Android systems
Download
ATLANTIS, THE PALM
CASE STUDY

Book your stay
at Atlantis, The Palm

Atlantis, The Palm is a majestic 5 star luxury hotel
in Dubai, where you can enjoy spectacular views
and entertainment attractions.

  • 1539 rooms
  • extraordinary dining experiences
    in 23 award-winning restaurants
  • unforgettable marine adventures:
    17 hectares aquaventure park
    and personal Dolphin interaction
  • choose what you need: kids,
    teens & family activities
BOOK NOW

Have a look at other case studies: