iLumio case study:
Atlantis The Palm, Dubai

Atlantis, The Palm have chosen iLumio as one
of the most comprehensive and advanced guest
digital platforms to improve their standards and
guest experience.

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more information about
iLumio Mobile app for
Atlantis, The Palm!

Atlantis, The Palm:
where luxurious travel
meet mobile technologies


1539 rooms


17 hectares water park alone


23 restaurants

Project scope and business goals

The project consisted of the development of two different iLumio products:
iLumio Mobile app & iLumio interactive kiosk

Challenges for mobile application & wayfinding interactive kiosk:

Mobile-app

  • easily navigate from point to point across the large resort
  • event/experience planning tool for inhouse guests staying across the resort (calendar)
  • in-app selling services (in-room dining & housekeeping requests) and reservations offered by hotel
  • enable communication with the concierge (live-chat)
  • the application was ntended to improve staying and enable direct reservation, but also increase sale of products (reservations, services), offered by hotel

Project scope and business goals

The project consisted of the development of two different iLumio products:
iLumio Mobile app & iLumio interactive kiosk

Challenges for mobile application & wayfinding interactive kiosk:

Wayfinding interactive kiosk

  • Atlantis, The Palm team wanted to upgrade the current map and provide a rich user experience and synergise it with other guest facing technologies, such as the in room IPTV
  • iLumio provided new software for existing hardware; the previous interactive touch screens had static maps and points, whereas iLumio offered easily editable content and added new shops and points to the interactive map

Which functionalities are available for:

iLumio Mobile app

(live-chat with concierge)

iLumio Mobile app

(hotel events stay calendar with subscribing possibility)

iLumio Mobile app

(info pages (with gallery) about hotel and area: restaurant, wellness, waterpark, shops, nightlife)

iLumio Mobile app

(ordering room service (breakfast/meals to apartment) and housekeeping request)

iLumio Mobile app

(in-app purchase in shops/stores)

iLumio wayfinding interactive kiosk

digital map with a point to point navigation

iLumio wayfinding interactive kiosk

actual weather and forecast for upcoming days

iLumio wayfinding interactive kiosk

list of restaurants: menu and photo galery

iLumio wayfinding interactive kiosk

hotel info pages with photo gallery

iLumio wayfinding interactive kiosk

calendar with hotel/nearby events

iLumio wayfinding interactive kiosk

hotel attractions, surrounding map

Configure 100% of content and scope of mobile app and wayfinder in one iLumio CMS

Plan, manage and execute marketing campaigns

Manage all reservations requested by the Guest

Plan, manage and verify room services quality

Selling with application (meals, shops, housekeeping services)

Atlantis, The Palm
cooperation with Ailleron:

Atlantis The Palm, Dubai welcomes millions of visitors each year and invests in our people and technology to deliver memorable guest experiences that exceed their expectations.

The iLumio Mobile app greatly improved the guest experience in our resort by offering key services in a comprehensive and easy to use mobile app. The app is a key feature of our CRM strategy and we look forward to further expanding our mobile app functionality in collaboration with Ailleron.

Declan Kilcourse
Director of CRM, Atlantis, The Palm

Download full
Atlantis, The Palm
case study

The aim was to create mobile application
for stay management and interactive system
to navigate/event planning:

  • provide one coherent CMS for
    management different systems
  • easily navigate from point to point
  • event/experience planning tool for
    inhouse guests stay across the resort
  • in-app selling services and reservations
    offered by hotel
  • enable communication with the concierge
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ATLANTIS, THE PALM
CASE STUDY

Book your stay
at Atlantis, The Palm hotel

Atlantis, The Palm is a majestic 5 star luxury hotel
in Dubai, where you can enjoy spectacular views
and entertainment attractions.

  • 1539 rooms
  • extraordinary dining experiences
    in 23 award-winning restaurants
  • unforgettable marine adventures:
    17 hectares aquaventure park
    and personal Dolphin interaction
  • choose what you need: kids,
    teens & family activities
BOOK NOW

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