iLumio hotel technology will soon be available in Croatian and Slovenian hotels Ailleron SA introduces iLumio, its innovative interactive guest service system, to the most popular holiday destinations among Poles, starting cooperation with new partners in Croatia and Slovenia.
We believe that the cooperation with New Vibrations from Croatia and Mais Informacijski Sistemi d.d. from Slovenia will be fruitful and beneficial for both parties. New Vibrations has been operating on the Croatian market since 2005 and currently serves more than 450 clients in the hospitality industry, providing solutions such as cloud PMS, booking systems, websites, and tools such as channel manager and revenue manager. Our Slovenian partner has over a decade of experience in the integration and implementation of PMS-class systems on the local market. Previously, it was an integrator of the Micros Fidelio system, and now produces its own PMS, which is also available in the cloud, called Hotelinco. For both partners, selling iLumio will mean an expansion of their offer for their existing customers, as well as the basis of offers for new hotels, says Grzegorz Młynarczyk, Vice President of Ailleron SA.
The tourism market has been one of Croatia’s strongest and most stable sectors for years, and Croatia is one of the most attractive holiday destinations to Europeans. According to the official data of the Croatian Chamber of Tourism, Croatia was visited by 14.9 million people in the period from January to December 2015 (an increase of 8.5% compared with the previous year), who bought 80 million overnight stays altogether.  In Slovenia, on the other hand, there are many places that are especially valuable because of their natural or historical significance, and this country’s tourism revenue amounted to 2.2 billion euros in 2015. Foreign tourists, mostly from Austria, Italy, Germany and Croatia, are increasingly eager to visit Slovenia, and their numbers are steadily growing .
The huge potential, especially of the Croatian market on which they mostly large, well-organized resorts operate, is a very attractive market for the development of iLumio product sales. Both the iLumio TV solution, providing entertainment in the room, as well as the iLumio Mobile Concierge mobile application available on guests’ smartphones guests are generating a lot of interest from Croatian hoteliers. The most desirable modules include the Digital Key, which allows the guest to open his door using his smartphone, and application functions allowing for fast check-in and check-out. Loyalty programs and application functions allowing the hotel to keep in direct contact with the guest even after he leaves the hotel are also very important to Croatian hoteliers. iLumio Mobile Concierge supports loyalty systems and provides communication tools in the application, such as chat or video call with the hotel concierge, adds Piotr Kapica, Sales Channel Manager CEE.