Interactive Guest Service

Ailleron

iLumio Mobile Concierge

iLumio

iLumio
Mobile Concierge

iLumio Mobile Concierge is the most advanced digital hotel guest service system available on mobile devices. It allows for the management the relationship with the guest at every stage of his stay, from booking, through check-in, customizing preferences, the actual stay, to checking out and return journey support.

The product is recommended for resort hotels offering a wide range of services and activities on the property.

Check out the iLumio Mobile Concierge video presentation    watch video

Main application features

  • Guest Preferences
    Customization of the stay according to the guest’s preferences (temperature in the room, robe and slipper size, welcome drink, etc.).
  • Reservations of hotel services
    Possibility to book services available in the hotel, e.g. SPA treatments, tables for dinner, classes with an instructor, that are automatically added to the bill.
  • Stay calendar
    Reminders about events stored in the calendar.
  • Promotions
    Main screen, with available promotions and news.
  • Check-in and check-out
    Mobile, no queues.
  • Customized marketing
    Advertising campaign module based on client behavior.
  • Navigation
    Digital map of the hotel with navigation.
  • Digital key
    Smartphone as a key.
  • Efficient communication
    Video interviews with the concierge or front desk.
  • Load application

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Booking and purchases always on hand

  • Reservation
    The possibility to book services available at the hotel (integration with the internal system).
  • Stay longer
    Extension of stay or room upgrade.
  • Hotel Boutique
    Hotel purchases in the app.
  • Recreation near the water
    Reservation of sun loungers on the beach or by the pool.
  • Mobile payments
    Purchases added to the bill, with the possibility to preview and pay using the mobile application.
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A handy, intuitive calendar

  • Planning
    Plan participation in events.
  • Recommendations
    Recommendations of attractions organized by the hotel.
  • Tips
    Predefined templates for hotel stay (attractions by type).
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Communication

  • Good to know
    Presentation and recommendation of interesting events and attractions at the facility and nearby.
  • Map
    Map of the hotel with navigation.
  • Information pages
    Interesting and concrete information about the hotel and nearby attractions.
  • Reminders
    Alerts for scheduled events.
  • Surveys
    Satisfaction surveys, customer opinion surveys.
  • Virtual communication
    Chat and video conversations with hotel staff.
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Individualism

  • Profile settings
    Updating data, adding information, profile management.
  • Preference settings
    Management and configuration of the services available at the hotel.
  • Check-in & check-out
    On mobile devices, no queues.
  • Digital key
    Smartphone as a hotel key.

See how it worksiLumio Mobile Concierge

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Integrated systems

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CheckAlso

Don’t hesitate to contact us

iLumio

Piotr Kapica Channel Sales Manager

 I hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow,
Show full contentI hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, KRS 0000385276. Accordingly, I agree to the processing of my personal details by Ailleron for the purpose of presentation of services provided by the company, as well as to receive marketing information and personalized, relevant information regarding Ailleron’s products and services related to the subject of the query via e-mail, telephone and text messages sent by Ailleron, on its own behalf and on behalf of others.
 Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997
Show full contentAilleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997, regarding the protection of personal data, informs that providing data is voluntary, and additionally, the person providing the data has the right to access the content of that data and correct it by sending an e-mail to: marketing@ailleron.com