Interactive Guest Service

Ailleron

iLumio Mobile Concierge

iLumio

iLumio
Mobile Concierge

iLumio Mobile Concierge is the most advanced digital hotel guest service system available on mobile devices. It allows for the management the relationship with the guest at every stage of his stay, from booking, through check-in, customizing preferences, the actual stay, to checking out and return journey support.

The product is recommended for resort hotels offering a wide range of services and activities on the property.

Check out the iLumio Mobile Concierge video presentation    watch video

Main application features

  • Guest Preferences
    Customization of the stay according to the guest’s preferences (temperature in the room, robe and slipper size, welcome drink, etc.).
  • Reservations of hotel services
    Possibility to book services available in the hotel, e.g. SPA treatments, tables for dinner, classes with an instructor, that are automatically added to the bill.
  • Stay calendar
    Reminders about events stored in the calendar.
  • Promotions
    Main screen, with available promotions and news.
  • Check-in and check-out
    Mobile, no queues.
  • Customized marketing
    Advertising campaign module based on client behavior.
  • Navigation
    Digital map of the hotel with navigation.
  • Digital key
    Smartphone as a key.
  • Efficient communication
    Video interviews with the concierge or front desk.
  • Download Mobile Concierge App

    app-store-logo
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Booking and purchases always on hand

  • Reservation
    The possibility to book services available at the hotel (integration with the internal system).
  • Stay longer
    Extension of stay or room upgrade.
  • Hotel Boutique
    Hotel purchases in the app.
  • Recreation near the water
    Reservation of sun loungers on the beach or by the pool.
  • Mobile payments
    Purchases added to the bill, with the possibility to preview and pay using the mobile application.
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A handy, intuitive calendar

  • Planning
    Plan participation in events.
  • Recommendations
    Recommendations of attractions organized by the hotel.
  • Tips
    Predefined templates for hotel stay (attractions by type).
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Communication

  • Good to know
    Presentation and recommendation of interesting events and attractions at the facility and nearby.
  • Map
    Map of the hotel with navigation.
  • Information pages
    Interesting and concrete information about the hotel and nearby attractions.
  • Reminders
    Alerts for scheduled events.
  • Surveys
    Satisfaction surveys, customer opinion surveys.
  • Virtual communication
    Chat and video conversations with hotel staff.
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Individualism

  • Profile settings
    Updating data, adding information, profile management.
  • Preference settings
    Management and configuration of the services available at the hotel.
  • Check-in & check-out
    On mobile devices, no queues.
  • Digital key
    Smartphone as a hotel key.

See how it worksiLumio Mobile Concierge

Download materials and get more info.

Integrated systems

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CheckAlso

Don’t hesitate to contact us

iLumio

Jarosław Zając Key Account Manager

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Show full contentI declare that I consent to the use of the telecommunications terminal equipment (pursuant to Article 172 of the Telecommunications Act) in order for Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, direct marketing. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.

Show full contentI declare that I agree to receive commercial information via the e-mail address, sent by Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, e-mail address: bartlomiej.pachacz@ailleron.com,regarding products and services of these entities. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.