iLumio Mobile Concierge is the most advanced digital hotel guest service system available on mobile devices. It allows for the management the relationship with the guest at every stage of his stay, from booking, through check-in, customizing preferences, the actual stay, to checking out and return journey support.
The product is recommended for resort hotels offering a wide range of services and activities on the property.
Check out the iLumio Mobile Concierge video presentation watch video
Main application features
Guest Preferences Customization of the stay according to the guest’s preferences (temperature in the room, robe and slipper size, welcome drink, etc.).
Reservations of hotel services Possibility to book services available in the hotel, e.g. SPA treatments, tables for dinner, classes with an instructor, that are automatically added to the bill.
Stay calendar Reminders about events stored in the calendar.
Promotions Main screen, with available promotions and news.
Check-in and check-out Mobile, no queues.
Customized marketing Advertising campaign module based on client behavior.
Navigation Digital map of the hotel with navigation.
Digital key Smartphone as a key.
Efficient communication Video interviews with the concierge or front desk.
Booking and purchases always on hand
Reservation The possibility to book services available at the hotel (integration with the internal system).
Stay longer Extension of stay or room upgrade.
Hotel Boutique Hotel purchases in the app.
Recreation near the water Reservation of sun loungers on the beach or by the pool.
Mobile payments Purchases added to the bill, with the possibility to preview and pay using the mobile application.
A handy, intuitive calendar
Planning Plan participation in events.
Recommendations Recommendations of attractions organized by the hotel.
Tips Predefined templates for hotel stay (attractions by type).
Good to know Presentation and recommendation of interesting events and attractions at the facility and nearby.
Map Map of the hotel with navigation.
Information pages Interesting and concrete information about the hotel and nearby attractions.