Interactive Guest Service

iLumio

iLumio technology guides your hotel into the future

23/04/2019 13:15 Blog

 

Innovative iLumio solutions for the hotel of the future cover the entire hotel guest life cycle

What is the most important requirement for hotels of the future? Simple-offering solutions that enable guests to access self-service. We offer guests a choice, whether they want to manage all activities in one mobile app or just have contact with staff. At every stage of their journey, hotel guests are supported by iLumio solutions. From booking a room through the mobile application to mobile check-out, iLumio supports and enhances all aspect of a guest’s stay. Whether providing helpful navigation through setting preferences (allergies, late arrival, shower or bath), adding in booking events and using facilities, or facilitating services like room service, iLumio serves as your own personal round-the-clock hotel assistant.

 

 

Attracting hotel guests

In today’s competitive market, the key demographic everyone is competing for is the millennial age bracket. Currently, millennial travellers make up over 30% of the world’s hotel guests and by the year 2020 this percentage will increase to 50% (rategain.com). Voice searching, a 360-degree virtual tour, and booking directly through the app are definitely features which attract millennials. Keep in mind that 88% of travellers think it would be useful to have access to all their favourite content in one app (Mobile Travel Trends 2018 by travelportdigital.com). A mobile app is often the first source of knowledge and contact for guests. Thus, providing an attractive, effective and interactive mobile app is becoming more and more crucial in the hospitality industry.

 

 

Don’t forget about unique guest experiences

The hotel of the future is an “integrator” offering more choices connected with different lifestyles. 75% of respondents indicated that they would return to hotels that provide a memorable guest experience (deloitte.com). This key idea was one of the inspirations behind our mobile app technology, as we provide the possibility of choosing events matched with selected lifestyles through special filters like kids&teens, move, discovery. Moreover, we enable our guests to discover local culture by ordering regional meals directly to their rooms or subscribing to local events and attractions.

 

 

We respect travellers’ time by offering time-saving solutions

Our mobile apps are user-friendly and help people to process typical activities in hotels like check-in, check-out and opening a hotel room. That’s why we designed mobile check-in, mobile check-out, mobile-key, stay calendar features and in-app selling. 76% of travellers say their smartphone is the most important travel companion (hotels.com) and 60% of guests are “more likely” to choose a hotel that has a mobile check-in and mobile key (software advice).

 

 

Self check -in kiosk supports the self-service hospitality trend in our portfolio

Delivering multi-channel, self-service solutions is the future of the hotel industry and we provide different tools to achieve this goal. Since 2019 the iLumio team has been working on a self check-in kiosk concept. We decided to develop this idea and add a new solution to our portfolio. Namely, self check-in kiosks as a virtual concierge, giving guests freedom of choice for check-in/check-out time and privacy. Undoubtedly, automation is revolutionizing the hospitality industry. Not only are services simplified through in-app selling and automated processes, but automation could increase hotel revenues by over 10% and reduce costs by more than 15%.

 

For more information, check out some of our references:
Amazing LUX* Resorts&Hotels with our LUX Experience mobile app
Breathtaking Atlantis, The Palm with our Atlantis The Palm Dubai mobile app and interactive kiosk

 

Sources:
https://www.openkey.co/blog/hotel-technology-trends-mobile-check-in-check-out
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/consumer-business/us-cb-five-keys-to-elevating-guest-experiences.pdf

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iLumio

Dawid Ślusarczyk General Manager

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