iLumio Video Concierge is a modern platform that allows guests to conduct a video conversation with the hotel concierge or front desk. The connection can be made from the guest’s private phone, when he has the dedicated application installed or the device available at the hotel. This simple and convenient form of communication will appeal to everyone, even the most demanding customer, as it allows the hotel’s offer to be presented on the screen, as well as files to be shared.
* Video Concierge is perfectly suited to hotel chains and hotels that appreciate high standard and an individual approach to the customer
Video Concierge makes the impossible possible
Mobile application Synchronization with the already available hotel application or as a separate mobile platform.
Easy installation The server part is available in the cloud.
Integration with hotel systems Connected with PMS, BMS, CMS systems.
High quality picture and sound The best audio and video algorithms on the market.
Connection security Advances in SSL encryption guarantee high security.
Simple, two-way communication with the hotel guest
Lower costs One Concierge handles the entire network, which reduces maintenance costs.
Tailored service Access to the updated profile will allow you to know about specific preferences or expectations.
Sales support Minimization of operating costs plus an attractive form of communication affect the effective sales services favorably.
New technology for the best possible results
High quality connections Installation of the system on the hotel server.
Interactive screens Simultaneous use of the presented screens.
Desktop and file sharing Work on documents on both ends.
Encrypted connection Private connection through SSL encryption.
Authorization Identification of the guest, e.g. through voice biometrics.
Mobile application The application is adapted to all mobile devices—mobile, tablet, TV.
Support for your guest
Navigation App synchronized with Google Maps.
Daily schedule Search for events (in the area), purchase tickets, etc.
Recommendations Suggestions for hotel attractions.
Transport Search for available transport.
Information Information about additional services: laundry, shopping, childcare, etc.