Interactive Guest Service

Ailleron

iLumio Video Concierge

iLumio

iLumio
Video Concierge

iLumio Video Concierge is a modern platform that allows guests to conduct a video conversation with the hotel concierge or front desk. The connection can be made from the guest’s private phone, when he has the dedicated application installed or the device available at the hotel. This simple and convenient form of communication will appeal to everyone, even the most demanding customer, as it allows the hotel’s offer to be presented on the screen, as well as files to be shared.

* Video Concierge is perfectly suited to hotel chains and hotels that appreciate high standard and an individual approach to the customer

Video Concierge makes the impossible possible

  • Mobile application
    Synchronization with the already available hotel application or as a separate mobile platform.
  • Easy installation
    The server part is available in the cloud.
  • Integration with hotel systems
    Connected with PMS, BMS, CMS systems.
  • High quality picture and sound
    The best audio and video algorithms on the market.
  • Connection security
    Advances in SSL encryption guarantee high security.
iLumio

Simple, two-way communication with the hotel guest

  • Lower costs
    One Concierge handles the entire network, which reduces maintenance costs.
  • Tailored service
    Access to the updated profile will allow you to know about specific preferences or expectations.
  • Sales support
    Minimization of operating costs plus an attractive form of communication affect the effective sales services favorably.
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New technology for the best possible results

  • High quality connections
    Installation of the system on the hotel server.
  • Interactive screens
    Simultaneous use of the presented screens.
  • Desktop and file sharing
    Work on documents on both ends.
  • Encrypted connection
    Private connection through SSL encryption.
  • Authorization
    Identification of the guest, e.g. through voice biometrics.
  • Mobile application
    The application is adapted to all mobile devices—mobile, tablet, TV.
iLumio

Support for your guest

  • Navigation
    App synchronized with Google Maps.
  • Daily schedule
    Search for events (in the area), purchase tickets, etc.
  • Recommendations
    Suggestions for hotel attractions.
  • Transport
    Search for available transport.
  • Information
    Information about additional services: laundry, shopping, childcare, etc.

See how iLumio Video Concierge works

Download materials and get more info.

Integrated systems

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CheckAlso

Don’t hesitate to contact us

iLumio

Jarosław Zając Key Account Manager

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Show full contentI declare that I consent to the use of the telecommunications terminal equipment (pursuant to Article 172 of the Telecommunications Act) in order for Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, direct marketing. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.

Show full contentI declare that I agree to receive commercial information via the e-mail address, sent by Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, e-mail address: bartlomiej.pachacz@ailleron.com,regarding products and services of these entities. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.