Interactive Guest Service

Ailleron

iLumio Video Concierge

iLumio

iLumio
Video Concierge

iLumio Video Concierge is a modern platform that allows guests to conduct a video conversation with the hotel concierge or front desk. The connection can be made from the guest’s private phone, when he has the dedicated application installed or the device available at the hotel. This simple and convenient form of communication will appeal to everyone, even the most demanding customer, as it allows the hotel’s offer to be presented on the screen, as well as files to be shared.

* Video Concierge is perfectly suited to hotel chains and hotels that appreciate high standard and an individual approach to the customer

Video Concierge makes the impossible possible

  • Mobile application
    Synchronization with the already available hotel application or as a separate mobile platform.
  • Easy installation
    The server part is available in the cloud.
  • Integration with hotel systems
    Connected with PMS, BMS, CMS systems.
  • High quality picture and sound
    The best audio and video algorithms on the market.
  • Connection security
    Advances in SSL encryption guarantee high security.
iLumio

Simple, two-way communication with the hotel guest

  • Lower costs
    One Concierge handles the entire network, which reduces maintenance costs.
  • Tailored service
    Access to the updated profile will allow you to know about specific preferences or expectations.
  • Sales support
    Minimization of operating costs plus an attractive form of communication affect the effective sales services favorably.
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New technology for the best possible results

  • High quality connections
    Installation of the system on the hotel server.
  • Interactive screens
    Simultaneous use of the presented screens.
  • Desktop and file sharing
    Work on documents on both ends.
  • Encrypted connection
    Private connection through SSL encryption.
  • Authorization
    Identification of the guest, e.g. through voice biometrics.
  • Mobile application
    The application is adapted to all mobile devices—mobile, tablet, TV.
iLumio

Support for your guest

  • Navigation
    App synchronized with Google Maps.
  • Daily schedule
    Search for events (in the area), purchase tickets, etc.
  • Recommendations
    Suggestions for hotel attractions.
  • Transport
    Search for available transport.
  • Information
    Information about additional services: laundry, shopping, childcare, etc.

See how iLumio Video Concierge works

Download materials and get more info.

Integrated systems

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CheckAlso

Don’t hesitate to contact us

iLumio

Piotr Kapica Channel Sales Manager

 I hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow,
Show full contentI hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, KRS 0000385276. Accordingly, I agree to the processing of my personal details by Ailleron for the purpose of presentation of services provided by the company, as well as to receive marketing information and personalized, relevant information regarding Ailleron’s products and services related to the subject of the query via e-mail, telephone and text messages sent by Ailleron, on its own behalf and on behalf of others.
 Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997
Show full contentAilleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997, regarding the protection of personal data, informs that providing data is voluntary, and additionally, the person providing the data has the right to access the content of that data and correct it by sending an e-mail to: marketing@ailleron.com