Interactive Guest Service

Ailleron
iLumio

Hotel Arłamów

The Arlamów Hotel is a 4-star complex in the Bieszczady mountains, perfect for organizing conferences, doing sports and enjoying nature. The building  posseses a state-of-the-art SPA & Wellness area.

arłamów.pl

This versatile and comprehensive facility needed an innovative and efficient system to for digital guest service to better accomodate its guests’ preferences.

The Arłamów Hotel uses two iLumio products:

  • iLumio TV, which provides digital entertainment and interactive TV in the rooms (TV, games, multimedia)
  • iLumio Mobile Concierge, which is responsible for the full hotel channel communication— from the guest’s arrival to check out.

 

To implement iLumio, a single, comprehensive, centrally managed system for the exchange of information with the guest was created. It is available on the hotel’s mobile devices and TV as well as guests’ mobile devices. iLumio TV has been integrated with the hotel’s Micros Fidelio PMS system to automatically charge guests for the reservation of services and help exchange information about their stay. iLumio Mobile Concierge was also integrated with the hotel reservation management system in the SPA.

Our solution accompanies guests at all times:

  • Welcoming guests—the main TV screen in the room
  • Digital and internet TV (including paid channel packages)
  • Electronic TV guide
  • An application containing the current weather forecast
  • Access channels: YouTube, TuneIn internet radio
  • Access to  games available on Google Play (i.e .: Angry Birds, Fruit Ninja)
  • Constantly updated information about attractions, offers, services and hotel promotions
  • Booking services
  • Online conversations with the Concierge
  • Constant access to the bill
  • Marketing campaigns—personalized message available

 

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Jarosław Zając Key Account Manager

 I hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow,
Show full contentI hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, KRS 0000385276. Accordingly, I agree to the processing of my personal details by Ailleron for the purpose of presentation of services provided by the company, as well as to receive marketing information and personalized, relevant information regarding Ailleron’s products and services related to the subject of the query via e-mail, telephone and text messages sent by Ailleron, on its own behalf and on behalf of others.
 Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997
Show full contentAilleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997, regarding the protection of personal data, informs that providing data is voluntary, and additionally, the person providing the data has the right to access the content of that data and correct it by sending an e-mail to: marketing@ailleron.com