Interactive Guest Service

Ailleron
iLumio

Hotel Arłamów

The Arlamów Hotel is a 4-star complex in the Bieszczady mountains, perfect for organizing conferences, doing sports and enjoying nature. The building  posseses a state-of-the-art SPA & Wellness area.

arłamów.pl

This versatile and comprehensive facility needed an innovative and efficient system to for digital guest service to better accomodate its guests’ preferences.

The Arłamów Hotel uses two iLumio products:

  • iLumio TV, which provides digital entertainment and interactive TV in the rooms (TV, games, multimedia)
  • iLumio Mobile Concierge, which is responsible for the full hotel channel communication— from the guest’s arrival to check out.

 

To implement iLumio, a single, comprehensive, centrally managed system for the exchange of information with the guest was created. It is available on the hotel’s mobile devices and TV as well as guests’ mobile devices. iLumio TV has been integrated with the hotel’s Micros Fidelio PMS system to automatically charge guests for the reservation of services and help exchange information about their stay. iLumio Mobile Concierge was also integrated with the hotel reservation management system in the SPA.

Our solution accompanies guests at all times:

  • Welcoming guests—the main TV screen in the room
  • Digital and internet TV (including paid channel packages)
  • Electronic TV guide
  • An application containing the current weather forecast
  • Access channels: YouTube, TuneIn internet radio
  • Access to  games available on Google Play (i.e .: Angry Birds, Fruit Ninja)
  • Constantly updated information about attractions, offers, services and hotel promotions
  • Booking services
  • Online conversations with the Concierge
  • Constant access to the bill
  • Marketing campaigns—personalized message available

 

 Find out more about the product

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Don’t hesitate to contact us

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Jarosław Zając Key Account Manager

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Show full contentI declare that I consent to the use of the telecommunications terminal equipment (pursuant to Article 172 of the Telecommunications Act) in order for Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, direct marketing. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.

Show full contentI declare that I agree to receive commercial information via the e-mail address, sent by Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, e-mail address: bartlomiej.pachacz@ailleron.com,regarding products and services of these entities. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address bartlomiej.pachacz@ailleron.com.