Interactive Guest Service

iLumio

LUX* Resorts&Hotels

The LUX* hotel chain is classified in the Luxury and Upscale segment. The hotels are renowned for their refined style, beautiful design and the finest locations. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of Luxury.

From freshly, locally roasted and ethically sourced coffee, retro-style ice cream parlours and tailor made health and spa sessions to magical tree of wishes, junk art galleries and impromptu on-the-beach film screenings, each LUX* experience is designed to help guests celebrate life by turning the ordinary into extraordinary.

luxresorts.com

The LUX* Experience app will provide assistance to the guests of the five-star LUX* hotels in Mauritius. Application has over 90 functions for supporting travel and hotel stays. The most innovative functionalities are: room-boking, mobile check-in and check-out, mobile key, food ordering, events calendar. It is planned to provide application to 22 LUX* hotels by 2020.

 

 

 

Additional functionalities prepared to be launched in 2018:

  • Surveys (integration with TripAdvisor)
  • Document scanning
  • Prepare personalised postcard

 

 

What functionalities are available for the hotel personnel?

 

Hotel team members get access to back-office platform iLumio CMS which allows to:

  • Configure 100% of the mobile app content
  • Manage all reservations requested by guests
  • Plan, manage and execute marketing campaigns
  • Gather and analyze guest preferences
  • Plan, manage and verify room service quality
  • Prepare, create and distribute special. offers, happy hours, VIP offers
  • Prepare, create and distribute statuses and reminders

 

What functionalities are available to guests?

  • Mobile key (integration with Assa Abloy)
  • Mobile sign in (integration with Oracle OPERA PMS)
  • Mobile check-in (integration with Oracle OPERA PMS)
  • Mobile check-out (integration with Oracle OPERA PMS) new*
  • Calendar (one of the most innovative features of the app)
  • Live chat – direct contact with hotel personnel (chat or phone call)
  • Direct room booking
  • Preferences (gathering info about guest preferences like late arrival, allergies, etc.)
  • Guest profile (and specially personalized dashboard)
  • Reservations (possibility to reserve in advance a restaurant table, SPA treatment, excursions, and other services available at the hotel)
  • Food ordering (to a chosen location – room, beach, pool) – ordering food from available restaurants
  • Shops/stores – orders with in-app purchase
  • In-room dining (menu with allergens listed) – ordering from hotel restaurant
  • Interactive maps WAYFINDER (navigate from point to point) new*
  • PDF viewer for restaurant menu
  • Marketing campaigns
  • Beacons locator
  • Remainders
  • Room service
  • Social functions (recommend a friend)
  • Info pages about the hotel (overviewing pools, beaches and all attractions at the hotel)
  • Multi properties (corporate app, possibility to change a property within the app)
  • Navigation to the hotel (integration with Google Maps)
  • Newspaper viewing
  • The Sound of LUX* (entertainment music module)
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iLumio

Daniel Walczyk Sales Director

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