Interactive Guest Service

Ailleron
iLumio

Valamar Hotels&Resorts

Valamar Riviera is a leader in the Croatian hotel industry and owns 34 hotels, resorts and 15 camping resorts, with a total capacity of around 57.000 guests. 

Valamar is a hospitality leader and trendsetter, focus on constant development. Valamar has chosen iLumio to significantly improve standards and guest experience.

 

valamar.com

MY VALAMAR App is one of the most advanced among other projects in hospitality. More than 90 different functionalities, 5 integrations, dedicated design delivered in 5 months.

 

 

What are the benefits for Guests?

  • Great source of information and planning

  • Useful and problem-solving app

  • Focus on the guest

 

 

What are the benefits for Hotels?

  • Selling with application
  • Reduce costs and OTA commission
  • Strengthening brand loyalty
  • Strengthen direct relationships with guests
  • Promote services and upsell
  • Improve guest experience
  • Get ready for the future
  • Multi-tenancy functionality

 

What functionalities are available for guests?

 

  • Mobile key – integration with Adria Electronic
  • Mobile check-in – integration with OPERA PMS
  • Mobile check-out – integration with OPERA PMS
  • Calendar – personalized timeline with hotel events
  • Live chat – direct contact with hotel personnel
  • Direct room booking
  • History of past reservation
  • Preferences – guest preferences like late arrival, allergies, etc.
  • Mobile payments
  • Guest profile
  • Special personalized dashboard
  • Wayfinder – digital maps of the property with navigation
  • Reservations – possibility to book restaurant table, SPA treatment, excursions, other services available in the property
  • Shops
  • In-room dining – with delivery to room, beach, pool
  • Marketing campaigns – prepare, create and distribute special offers, happy hours, VIP offers
  • Beacons integration with Wayfinder and marketing campaigns
  • Remainders of guest reservations and hotel events
  • Room service – wake up services, pick up time, mini bar refill, room cleaning, technical issues, food orders
  • Social functions – recommend a friend
  • Info pages – overviewing pools, beaches and all attractions at the hotel
  • Perfect Experience Creator integration – guests could book in the app external services available in Croatia like: experiences, renting a car, transfers, destination presentation, local specialties with delivery to the room, special requests
  • Pre-authorisation functionality – possibility to hold money just in order to send it later as a payment for service

 

 

Check Case Study Valamar

 

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Don’t hesitate to contact us

iLumio

Radosław Tokarski International Sales Manager