Interactive Guest Service

Ailleron
iLumio

News
News from iLumio

The best Croatian hotels have chosen iLumio Mobile Concierge application

06/02/2017 12:15 News

valamar apka

 

Valamar Riviera, a leader on the Croatian hotel market and the owner of 30 hotels & resorts and 15 camping resorts, has chosen to cooperate with the Cracovian company Ailleron, the manufacturer of the iLumio system and other new generation hotel technology and mobile applications.

 

Starting in the nearest holiday season, Valamar chain hotel guests will be able to benefit from the most cutting-edge digital guest service solutions. The Valamar mobile application will allow, among others, for quick online check-in, opening hotel doors via smartphone, or booking one of the hundreds of exciting vacation offers.

 

Valamar hotel guests will be the first in the world to benefit from Video Concierge services, thanks to which each of their stay-related requests will be handled in a convenient and modern way.

 

The cooperation with Valamar Riviera is one of the most ambitious projects on the tourism market in terms of scale and complexity. By the end of 2018, iLumio is to operate in as many as 14 resorts belonging to the Croatian chain. The choice of our solution was made not only because it is the most advanced hotel application in the world, but also because of its integration with multiple systems, including PMS, BMS, Adria Electronics locks, TV systems and digital signage. Under the agreement, the client will receive an integrated hotel system, managed from a single source and enabling service quality unprecedented on the market. iLumio will allow the Valamar Riviera Group to create a more personalized offer for its customers. The data on the individual guests preferences collected will affect, among others, the creation of special promotions, discounts, or dedicated offers for the internal loyalty program. In addition, hotel staff will receive information about client preferences, which will make them much more effective. Thus iLumio appears on another touristically important foreign market. This is the first of the many overseas deployments of our solution planned for this year, says Justyna Michalczyk, General Manager iLumio at Ailleron SA.

 

Croatia is one of the fastest growing tourism markets in Europe. Located on the Adriatic Sea and also close to Central Europe, with a rich cultural heritage, it is a country with great tourism potential. Just last year, it was visited by over 16 million tourists, an increase of more than 2 million compared to 2015 [1]. Valamar Riviera has 30 hotels & resorts, and 15 camping resorts which can fit over 55 thousand guests per day.

 

 

[1] Reference: http://www.croatiaweek.com/record-2016-16-3-million-visitors-to-croatia/


Back

Don’t hesitate to contact us

iLumio

Piotr Kapica Channel Sales Manager

 I hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow,
Show full contentI hereby declare that I am interested in the services provided by Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, KRS 0000385276. Accordingly, I agree to the processing of my personal details by Ailleron for the purpose of presentation of services provided by the company, as well as to receive marketing information and personalized, relevant information regarding Ailleron’s products and services related to the subject of the query via e-mail, telephone and text messages sent by Ailleron, on its own behalf and on behalf of others.
 Ailleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997
Show full contentAilleron SA, located at Życzkowskiego 20 Street, 31-864 Krakow, as the data administrator, in accordance with the Act of 28 August 1997, regarding the protection of personal data, informs that providing data is voluntary, and additionally, the person providing the data has the right to access the content of that data and correct it by sending an e-mail to: marketing@ailleron.com