iLumio Mobile Concierge

iLumio
Mobile Concierge

iLumio Mobile Concierge is the most advanced digital hotel guest service system available on mobile devices. It allows for the management the relationship with the guest at every stage of his stay, from booking, through check-in, customizing preferences, the actual stay, to checking out and return journey support.

The product is recommended for resort hotels offering a wide range of services and activities on the property.

Check out the iLumio Mobile Concierge video presentation watch video

Main application features

Guest Preferences
Customization of the stay according to the guest’s preferences (temperature in the room, robe and slipper size, welcome drink, etc.).
Reservations of hotel services
Possibility to book services available in the hotel, e.g. SPA treatments, tables for dinner, classes with an instructor, that are automatically added to the bill.
Stay calendar
Reminders about events stored in the calendar.
Promotions
Main screen, with available promotions and news.
Check-in and check-out
Mobile, no queues.

Customized marketing
Advertising campaign module based on client behavior.
Navigation
Digital map of the hotel with navigation.
Digital key
Smartphone as a key.
Efficient communication
Video interviews with the concierge or front desk.
Download Mobile Concierge App

Booking and purchases always on hand

Reservation
The possibility to book services available at the hotel (integration with the internal system).
Stay longer
Extension of stay or room upgrade.
Hotel Boutique
Hotel purchases in the app.
Recreation near the water
Reservation of sun loungers on the beach or by the pool.
Mobile payments
Purchases added to the bill, with the possibility to preview and pay using the mobile application.

A handy, intuitive calendar

Planning
Plan participation in events.
Recommendations
Recommendations of attractions organized by the hotel.
Tips
Predefined templates for hotel stay (attractions by type).

Communication

Good to know
Presentation and recommendation of interesting events and attractions at the facility and nearby.
Map
Map of the hotel with navigation.
Information pages
Interesting and concrete information about the hotel and nearby attractions.
Reminders
Alerts for scheduled events.
Surveys
Satisfaction surveys, customer opinion surveys.
Virtual communication
Chat and video conversations with hotel staff.

Individualism

Profile settings
Updating data, adding information, profile management.
Preference settings
Management and configuration of the services available at the hotel.
Check-in & check-out
On mobile devices, no queues.
Digital key
Smartphone as a hotel key.

See how it worksiLumio Mobile Concierge

Download materials and get more info.

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Integrated systems

Don’t hesitate to contact us

Dawid Ślusarczyk General Manager

+48 886 346 201

dawid.slusarczyk@ailleron.com

I declare that I agree to... I declare that I consent to the processing of my personal data provided by me in the contact form above, by the data controller, which is Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no.0000385276, e-mail address: dane.osobowe@ailleron.com (hereinafter: “Aministrator”) for contact and for marketing purposes of the Administrator's products and services and entities that process data at the request of the Administrator. The data will be processed for a period of 3 years from the date of my consent. I declare, that I have been instructed about my laws - access to data, to receive copies, rectification, deletion or demand to limit their processing. I was informed that my consent is freely given and that I can withdraw my consent at any time by sending a request by e-mail to dane.osobowe@ailleron.com. For full information about processing of personal data please visit Privacy Policy I declare that I consent to the use of the telecommunications terminal equipment (pursuant to Article 172 of the Telecommunications Act) in order for Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, direct marketing. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address dane.osobowe@ailleron.com. I declare that I agree to receive commercial information via the e-mail address, sent by Ailleron S.A. with headquarters in Krakow, Prof. M. Życzkowsiego Str. 20, postal code 31-864, KRS no. 0000385276, e-mail address: dane.osobowe@ailleron.com, regarding products and services of these entities. Consent is voluntary and can be withdrawn at any time via the link included in each message sent as part of the answer or via a message sent to the email address dane.osobowe@ailleron.com. I declare that I have read and accept the content of the Privacy Policy. MORE

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iLumio
Mobile Concierge

Main application features

Booking and purchases always on hand

A handy, intuitive calendar

Communication

Individualism

See how it worksiLumio Mobile Concierge

CheckAlso

Multimedia
entertainment center

Hotel
mobile app

In-room
automation control

Multimedia
screens

Video chat
with Concierge

Don’t hesitate to contact us

Main application features

Booking and purchases always on hand

A handy, intuitive calendar

Communication

Individualism

See how it worksiLumio Mobile Concierge

CheckAlso

Multimediaentertainment center

Hotel mobile app

In-roomautomation control

Multimediascreens

Video chat with Concierge

Don’t hesitate to contact us

Multimedia
entertainment center

Hotel
mobile app

In-room
automation control

Multimedia
screens

Video chat
with Concierge