Interactive Guest Service


Numbers don’t lie! Guests love those functionalities in Valamar

09/11/2018 11:11 Blog

Valamar has chosen iLumio to significantly improve standards and guest experience. My Valamar app has been implemented in Valamar in July 2017 and since then, guests can use a lot of its unique functionalities. What does it mean for Hoteliers? Visible business benefits and reliable user-friendly technology.


Valamar is hospitality leader and trendsetter, focused on a constant development. It’s also a creator of top tourism experiences and has been providing excellent services and innovative products for over six decades in attractive destinations along the Adriatic.
More than 90 functionalities are available for guests, and key one are: mobile key, mobile check-in and check-out, calendar, live-chat, direct room booking, mobile payments, room service, digital maps.


Plan your stay before arrival
Nowadays it’s important to plan your stay perfectly so you could start planning even before arrival. What is interesting, we plan not only business issues, but also our activities in free time. Nothing more easy! My Valamar app provides functionalities for a stay planning: event calendar, subscribing events calendar, info pages about all hotels attractions (restaurants, bars, beaches&pools, e.g.). Don’t waste your time on searching information, just check them in your smartphone.


Communicate with your guests immediately
Paper leaflets, brochures, looking for hotel staff? Why not replace paper leaflets with tablets or guests devices, and hotel guide with info pages in app? In the world of modern hotel technology, everything is possible. My Valamar app could make your trip more enjoyable and gives complete information about available attractions in the real-time in application.


Smart technology is a must for travelers
We use our smartphones in a lot of ways, so why don’t use them to manage our stay? With your electronic guide, it is extremely easy to navigate in a hotel and to order services. Smart devices with hotel apps enable enthusiast and business traveler to fulfill their travel experience. Modern mobile technology is not a choice, but it is a must.


In-app selling: order services and meals directly to your room
My Valamar was designed not only to improve guest’s experience and help to plan your stay in a hotel, but also to promote services and upsell. It’s extremely easy to buy additional services or order meals directly to our room. Get fully relaxed, just be lazy, with mobile app you don’t have to hurry and you can choose your favourite meals with your smartphone.


Personalized offer – the key for success
What guests really need is to feel unique. This sentence is especially true for Millenials who are really looking for chances to be perceived. Application enables users to specify a guest profile (for example as a families with children). Gathering preferences about guests like late arrival, allergies is also very useful and guarantees preparing an offer adjusted to individual needs. Available events are divided into different categories such as: move, discovery, RTG, Kids&Teens.



What functionalities are really popular in Valamar?


Check My Valamar App Case Study.




Don’t hesitate to contact us


Piotr Kapica Sales Consultant

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