Interactive Guest Service


Mikołajki Resort & SPA

This 3-star hotel is located in the Land of the Great Mazury Lakes in the Polish summer capital of sailing–Mikołajki.

The stylish and modern hotel was designed to create a unique space for tourists and businessmen.

A modern hotel undoubtedly needs an innovative and efficient guest management system.

iLumio TV, implemented in the hotel, provides digital entertainment in the rooms (TV, games, multimedia) an interactive information channel in the public area (Digital Signage, sports events transmissions the lobby, etc.) and enables communication with guests even after their stay.


See for yourself how iLumio works in Mikołajki Resort & SPA




The iLumio TV system has been integrated with the Micros Fidelio OMS system in order to automatically charge guests for the reservation of services and help exchange information on their stay.


A single, centrally managed system for the exchange of information with the guest available on all TV screens (TV in the room, TV or projector in public areas, guests’ mobile devices). Guests have access to a wide range of television and internet television and are kept informed about the events in the hotel, as well as restaurant and spa offers and promotions. With constant access to their hotel accounts, guests can better and more efficiently plan their stay.


Our solution accompanies guests at all times:



  • Welcoming guests—the main TV screen in the room
  • Live TV (including paid channel packages)
  • Internet TV, coverage of most sporting events
  • Electronic TV guide
  • An application containing the current weather forecast
  • Access to channels: YouTube, TuneIn internet radio
  • Access to  games available on Google Play (i.e .: Angry Birds, Fruit Ninja)
  • Constantly updated information about attractions, offers, services and hotel promotions
  • Marketing campaigns—personalized message available

Mobile application:

  • Electronic TV remote control TV
  • Schedule

Digital Signage:

  • Presentation of the hotel offer in public areas
  • Displaying conference agenda
  • Live broadcast of important events (i.e. sports)


 Find out more about the product



Don’t hesitate to contact us


Piotr Kapica Sales Consultant

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