Interactive Guest Service


The best Croatian hotels have chosen iLumio Mobile Concierge application

06/02/2017 12:15 News

valamar apka


Valamar Riviera, a leader on the Croatian hotel market and the owner of 30 hotels & resorts and 15 camping resorts, has chosen to cooperate with the Cracovian company Ailleron, the manufacturer of the iLumio system and other new generation hotel technology and mobile applications.


Starting in the nearest holiday season, Valamar chain hotel guests will be able to benefit from the most cutting-edge digital guest service solutions. The Valamar mobile application will allow, among others, for quick online check-in, opening hotel doors via smartphone, or booking one of the hundreds of exciting vacation offers.


Valamar hotel guests will be the first in the world to benefit from Video Concierge services, thanks to which each of their stay-related requests will be handled in a convenient and modern way.


The cooperation with Valamar Riviera is one of the most ambitious projects on the tourism market in terms of scale and complexity. By the end of 2018, iLumio is to operate in as many as 14 resorts belonging to the Croatian chain. The choice of our solution was made not only because it is the most advanced hotel application in the world, but also because of its integration with multiple systems, including PMS, BMS, Adria Electronics locks, TV systems and digital signage. Under the agreement, the client will receive an integrated hotel system, managed from a single source and enabling service quality unprecedented on the market. iLumio will allow the Valamar Riviera Group to create a more personalized offer for its customers. The data on the individual guests preferences collected will affect, among others, the creation of special promotions, discounts, or dedicated offers for the internal loyalty program. In addition, hotel staff will receive information about client preferences, which will make them much more effective. Thus iLumio appears on another touristically important foreign market. This is the first of the many overseas deployments of our solution planned for this year, says Justyna Michalczyk, General Manager iLumio at Ailleron SA.


Croatia is one of the fastest growing tourism markets in Europe. Located on the Adriatic Sea and also close to Central Europe, with a rich cultural heritage, it is a country with great tourism potential. Just last year, it was visited by over 16 million tourists, an increase of more than 2 million compared to 2015 [1]. Valamar Riviera has 30 hotels & resorts, and 15 camping resorts which can fit over 55 thousand guests per day.



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Piotr Kapica Sales Consultant

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