iLumio case study:
Atlantis The Palm, Dubai
Atlantis, The Palm have chosen iLumio as one
of the most comprehensive and advanced guest
digital platforms to improve their standards and
guest experience.
Do you want to know which feature is the most popular?
Download the full Case Study to learn how the implementation process looks in detail.
Atlantis, The Palm:
where luxurious travel
meet mobile technologies
1,539 rooms
17 hectares of water park
23 restaurants
Project scope and business goals
The project entailed the development of two different iLumio products:
iLumio Mobile app & iLumio wayfinding Interactive KIOSK
Goals for iLumio Mobile app & iLumio wayfinding Interactive KIOSK:
Mobile app
- allows for easy navigation from point to point across the large resort
- empowers guests to plan their activities and subscribe to events in a personalized calendar
- promotes in-app selling services (in-room dining & housekeeping requests)
- enables 24h real-time live-chat with a concierge
- facilities booking rooms directly from mobile app
Project scope and business goals
The project entailed the development of two different iLumio products:
iLumio Mobile app & iLumio wayfinding Interactive KIOSK
Goals for iLumio Mobile app & iLumio wayfinding Interactive KIOSK:
Wayfinding interactive kiosk
- The team at Atlantis, The Palm wanted to provide a rich user experience and synergise it with other guest facing technologies
- iLumio designed new software for existing hardware, offered easily editable content and added new shops and points of interest to the interactive map
Atlantis, The Palm Mobile app
Which functionalities are available for:
Atlantis, The Palm
cooperation with Ailleron:
Atlantis The Palm, Dubai welcomes millions of visitors each year and invests in our people and technology to deliver memorable guest experiences that exceed their expectations.
The iLumio Mobile app greatly improved the guest experience in our resort by offering key services in a comprehensive and easy to use mobile app. The app is a key feature of our CRM strategy and we look forward to further expanding our mobile app functionality in collaboration with Ailleron.
Declan Kilcourse
Director of CRM, Atlantis, The Palm
Download
Atlantis, The Palm
case study
The aim was to create mobile application
for stay management and interactive system
to navigate/event planning:
- providing one CMS for management and two different systems
in the hotel with remote content management and screening
of device status - creating a world-class system and mobile app for covering the entire
guest life cycle for iOS and Android systems
ATLANTIS, THE PALM
CASE STUDY
Book your stay
at Atlantis, The Palm
Atlantis, The Palm is a majestic 5 star luxury hotel
in Dubai, where you can enjoy spectacular views
and entertainment attractions.
- 1539 rooms
- extraordinary dining experiences
in 23 award-winning restaurants - unforgettable marine adventures:
17 hectares aquaventure park
and personal Dolphin interaction - choose what you need: kids,
teens & family activities
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