Atlantis The Palm, Dubai welcomes millions of visitors each year and invests in our people and technology to deliver memorable guest experiences that exceed their expectations.

The iLumio Mobile app greatly improved the guest experience in our resort by offering key services in a comprehensive and easy to use mobile app. The app is a key feature of our CRM strategy and we look forward to further expanding our mobile app functionality in collaboration with Ailleron.

It is a real game changer. The mobile phone is today part of everyone’s daily life. It was thus essential for us to innovate with an application that not only allows our customers to access their room once at the hotel, but also make a booking for activities or meals even before reaching the destination. Booked activities are automatically synchronised with their calendar app. They can also customise their stay at will. We went even further with this app, which allows us to get in touch directly with these customers to offer tailor-made propositions, even after their stay in our hotels.

We are passionate in identifying major challenges in hospitality industry and we always try to keep up with trends. The goal is to develop an application that will support the entire customer journey of the guest. Including the period before arrival, during the stay at the property and destination, real time communication between hotel staff and the guest and the period after the stay. Valamar always strives to cooperate with the best, for that reason we have chosen Ailleron’s App iLumio where we have recognized the best ability to meet customer expectations. Together we have designed an innovative app that added value to Valamar brand. We are looking forward to a long-term relationship with Ailleron.