Discover iLumio Video Concierge
Make your guest happy with Video Concierge
Allow your guests to stay in touch with iLumio Video Concierge anytime, thanks to the innovative app utilizing GPT-40 technology. With just one tap on your phone, you can engage in real-time video conversations with an iLumio concierge. Your guests will be delighted!
Steve Jobs once said how wonderful it is to have 1000 songs in your pocket. Imagine always having your concierge with 1000 ideas by your side.
Video Concierge makes the impossible possible
Make your guests’ stay more comfortable and get profits with Video Concierge services
one virtual concierge for several hotels
increase bookings and hotel sales
easy integration with hotel’s mobile app
How to get Video Concierge?
You may have it seamlessly integrated
with your hotel’s mobile app.
- Video Concierge App
installation on hotel’s server - Cloud
connection to initiate the service - Mobile App
available for your guests to download from
the App Store or Google Play
Let the technology
work for you
Effective, secure and easy to implement.
- HQ video connectivity
instalation on hotel’s server - Encryption
bank security level - Systems integration
such as, CMS, PMS, CRM - Authentication
voice biometrics as an option - All devices
mobile, web and TV easy use
Better and more precise services.
- Event search and ticket purchase
- Transportation
- Business referral services
- Restaurant recommendations
- Dry cleaning pickup/delivery
- Grocery shopping
- Pet services
- Elderly care
- Customized house-sitting
- Travel and vacations
- Meetings and event planning
There is nothing a good Video Concierge can't do.
Digitization of hotel services is a necessity. Satisfy your guests and make their stay easier.
- Quick and easy access to Video Concierge.
- Fully interactive video/audio/text chat.
- Travel assistance and connections outside the hotel.
- Works on TV, integrates with the TV system (iLumio).
- 24/7 availability from guests’ mobile devices.
- Guest satisfaction and increased loyalty.
Real-time collaboration.
Need a quick route or help with filling out documents? The Video Concierge is at your service with just one click.
such as e-tickets or coupons
on different files
routes from Google maps
Integrate Video Concierge app with iLumio
the best-in-class digital guest service
Make your guests’ stay enjoyable, from the moment of booking until check-out. iLumio is an application available on mobile devices as well as on the room’s TV and serves as a multimedia entertainment, communication, and information centre for your guests. The system is intuitive – it learns your guests’ preferences allowing you to create personalized communication for them. The iLumio is the easiest way to enhance the customer experience and also save on operating costs. Simply put, it provides even more functionality and increases the comfort of your guests’ stay.
