iLumio case study:
The LUX* Experience App

LUX* have chosen iLumio as one
of the most advanced and sophisiticated guest digital
platform in the world, to improve their standards and
guest experience

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more information about
The LUX* Experience app!

The LUX* Resorts & Hotels promise of
a different kind of luxury

Refined style

Beautiful design

The best locations

Project scope
and business goals

Travel mobile apps are getting more and more popular. Most of the travellers declare using travel apps. According to research, almost half of the Millennials who travel share their experience while travelling, and 30% of them do so after the journey. Around 64% of hotel guests would like to use smartphones as a room key and, according to Oracle Hospitality.

LUX* decided to follow those trends. The project scope and timeline were very ambitious. More than 90 different functionalities, 5 integrations and dedicated design planned to be delivered in 2,5 months.

What functionalities are available for:

Mobile key

(integration with Assa Abloy)

Mobile sign in

(integration with Oracle OPERA PMS)


(one of the most cool features in the app)

Live chat

direct contact with hotel personnel (chat or phone call)

Direct room booking

PDF viewer for the restaurant menu

The Sound of LUX*

(entertainment music module)

Configure 100%
(content and scope of the mobile app)
Manage all reservations
requested by the Guest
Plan, manage and execute

marketing campaings

Gather and analyze

guest preferences


It is a real game changer. The mobile phone is today part of everyone’s daily life. It was thus essential for us to innovate with an application that not only allows our customers to access their room once at the hotel, but also make a booking for activities or meals even before reaching the destination. Booked activities are automatically synchronised with their calendar app. They can also customise their stay at will. We went even further with this app, which allows us to get in touch directly with these customers to offer tailor-made propositions, even after their stay in our hotels.

Paul Jones
CEO LUX* Resorts & Hotels

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The LUX* Experience app
case study

The LUX* Experience app is one of the most advanced
among other projects in hospitality.

  • Over 90 functions for supporting travel
    and hotel stays
  • Great source of information and planning
  • Multi-tenancy functionality
  • Promote services
LUX* Experience

Book your stay at
The LUX* Resorts & Hotels

Spend your holiday
in a luxurious style!

  • Wellness experience
  • Beautifully landscaped tropical gardens
  • Foodie paradise
  • Attractions for the whole family

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